Faq

Where do you ship to?

We currently offer international shipping to over 50 countries. During the checkout process, you can enter your address to see if we deliver to your location and to view the available shipping options and costs.

How long will it take to receive my order?

Processing time is 1-3 business days. Shipping times vary by destination and selected method. Standard international shipping typically takes 7-15 business days. You will receive a tracking number via email once your order is dispatched.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will do our best to accommodate your request if the order has not yet been processed for shipment.

What is your return policy?

We offer a 30-day return policy for items in their original, unworn, and unwashed condition, with all tags attached. Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. Refunds will be issued to the original payment method once the return is received and inspected.

How do I start a return or exchange?

To initiate a return or exchange, please email our support team at [email protected] with your order number and the reason for the return. We will provide you with detailed instructions and the necessary return authorization.

What if my item is damaged or defective?

We are committed to quality. If you receive a damaged or defective item, please contact us at [email protected] within 7 days of delivery. Include your order number and photos of the issue. We will arrange a prepaid return label and send a replacement or issue a full refund.

How do I find the right size?

Detailed size guides are available on each product page for our Dresses, Jeans, and Shirts & Blouses. We recommend measuring yourself and comparing your measurements to the guide for the best fit, as sizing can vary between styles.

What materials are your products made from?

At SaudadeSilk, we prioritize quality fabrics. Our collections feature a range of materials including silk, cotton, linen, denim, and sustainable blends. The specific fabric composition is listed in the product description for each item.

How should I care for my garments?

Care instructions are provided on the garment's label and in the product description. We recommend following these instructions closely to maintain the quality, color, and shape of your items for years to come.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured with SSL encryption to protect your information.

Is my payment information secure?

Absolutely. Our website uses industry-standard SSL (Secure Sockets Layer) encryption technology to ensure that all your personal and payment information is transmitted securely. We do not store your full credit card details on our servers.

How can I get help?

Our customer support team is here to assist you. For the fastest response, please email us at [email protected]. Please include your order number (if applicable) and details about your inquiry. We aim to respond to all emails within 24-48 hours on business days.