Tracking order

Thank you for shopping with SaudadeSilk. We are committed to providing you with a transparent and convenient shopping experience. Once your order is processed and shipped, you can easily track its journey to your doorstep.

How to Track Your Order

You do not need an account to track your order. Simply follow these steps:

  1. Locate Your Tracking Information: After your order ships, you will receive a shipping confirmation email at the address used during checkout. This email will contain your unique tracking number and a link to the carrier's website.
  2. Use the Tracking Number: Your tracking number is the key to monitoring your package. You can enter this number directly on the shipping carrier's website (e.g., DHL, FedEx, USPS, etc.) provided in your email.
  3. Track on a Universal Platform: For a consolidated tracking experience, especially for international shipments, we recommend using a reliable third-party logistics tracking service.

Recommended Tracking Service

We suggest using 17Track, a widely trusted global package tracking platform. It supports numerous carriers worldwide and provides real-time updates in multiple languages.

How to use 17Track:

  • Visit the 17Track website.
  • Paste or type your tracking number into the main search field.
  • Click "Track" to view detailed information about your package's current location and status history.

Note: Tracking information may take 24-48 hours to update in the carrier's system after the shipping label is created.

Need Further Assistance?

If you encounter any issues with your tracking number, if the status does not update for an extended period, or if you have not received your shipping confirmation email, please do not hesitate to contact our customer support team. We are here to help!

Email us at: [email protected]. Please include your order number for faster service.